Fleet Tracking & Dispatch System
A mobile-enabled fleet management platform providing real-time vehicle tracking, route optimization, and proof-of-delivery for a logistics operation.
Challenge
A logistics company coordinated deliveries using phone calls and spreadsheets, resulting in inefficient routing, limited customer visibility, and disputes over delivery confirmation. Drivers lacked a standardized mobile tool for navigation and status updates.
Approach
We developed a dispatch management web application paired with Android and iOS driver apps featuring GPS tracking, optimized route assignment, digital proof-of-delivery with photo capture, and customer notification triggers. A customer tracking portal provided estimated arrival times via shareable links integrated with the company's existing CRM.
Outcome
Average deliveries per driver increased by 18%, customer inquiry calls about shipment status dropped by 50%, and proof-of-delivery disputes were resolved within minutes using timestamped digital records.